Shipping Policy

Thank you for visiting and shopping at Procoal.co.uk. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

UK Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Royal Mail Standard

3-7 business days

£3.25

Royal Mail Expedited

2-3 business days

£3.99


Delivery delays can occasionally occur. We cannot guarantee Royal Mail's recommended times and cannot take responsibility if orders take longer than the days stated.

 

North America International Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Royal Mail International Standard

7-14 business days

£9.10


Customs, Duties and Taxes

Procoal.co.uk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Delivery delays can occasionally occur. We cannot guarantee Royal Mail's recommended times and cannot take responsibility if orders take longer than the days stated.

Ireland Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Royal Mail Standard

3-7 business days

£4.65

Royal Mail Expedited

2-5 business days

£5.99


Delivery delays can occasionally occur.

Rest of the World Shipping rates & delivery estimates

We deliver to the United Arab Emirates, South Africa, Australia, New Zealand, Indonesia, Jordan, Kuwait, Malaysia, Oman, Qatar, Saudi Arabia, Singapore, Bahrain, China, Hong Kong, Maldives, Philippines and Russia.

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Royal Mail International Standard

7-14 business days

£12.10


Customs, Duties and Taxes

Procoal.co.uk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Delivery delays can occasionally occur. We cannot guarantee Royal Mail's recommended times and cannot take responsibility if orders take longer than the days stated.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

CONTACT INFORMATION

Our Customer Service team is available five days per week. We are open from 9 am to 5 pm on Monday to Friday. A full list of contact options can be found below.

  • Contact Customer Support – Question about our products or your order? Then call us for free on 01273 604035
  • Customer Support Email - You can email your queries to support@procoal.co.uk
  • Write to Us - Unit 9 Westergate Business Centre, Moulsecoomb, Brighton, BN2 4QN

Procoal is a trading name of Bayagan Group Ltd. Registered office: The Old Casino, 28 Fourth Avenue, Hove, England, BN3 2PJ. Registered in England and Wales: Company number 10271296. Registered VAT number 248023422.