Return & Exchange Policy

We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return or exchange items.

30 Day Money Back Guarantee

We’ll gladly accept returns for any Procoal products purchased from Procoal.co.uk and will issue a full refund upon receiving your items within 30 days of the PURCHASE date. All returns must be pre-approved by customer service.

Please contact Customer Service within 48hr should you have any discrepancies with your order.

Customer Service Contact Options

Our Customer Service team is available five days per week. We are open from 9 am to 5 pm on Monday to Friday. A full list of contact options can be found below.

  • Contact Customer Support – Question about our products or your order? Then call us for free on 01273 604035
  • Contact Form - Complete the form below and we’ll respond as quickly as we can (usually within 4 hours):
  • Write to Us -  Unit 9 Westergate Business Centre, Moulsecoomb, Brighton, BN2 4QN

Procoal is a trading name of Bayagan Group Ltd. Registered office: The Old Casino, 28 Fourth Avenue, Hove, England, BN3 2PJ. Registered in England and Wales: Company number 10271296. Registered VAT number 248023422.

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@procoal.co.uk.

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@procoal.co.uk and send your item to: Bayagan Group Ltd, Unit 9 Westergate Business Centre, Moulsecoomb, Brighton, BN2 4QN

Return Shipping

To return your product, you should mail your product to: Bayagan Group Ltd, Unit 9 Westergate Business Centre, Moulsecoomb, Brighton, BN2 4QNYou will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.