Delivery Policy

We use Royal Mail to make sure your orders reach you safe and sound. We've got two delivery options below to make sure we get your orders delivered to you. 

1. Royal Mail - 1st Class

2. Royal Mail - 2nd Class

Please add another working day to orders placed after 3 O’clock (we class Monday to Friday as working days). Orders placed on Saturday or Sunday will be dispatched on Monday or the next available working day for Bank Holidays.

We cannot guarantee Royal Mail's recommended times and cannot take responsibility if orders take longer than the days stated. 


Our Customer Service team is available five days per week. We are open from 9 am to 5 pm on Monday to Friday. A full list of contact options can be found below.

  • Contact Customer Support – Question about our products or your order? Then call us for free on 01273 604035
  • Customer Support Email - You can email your queries to
  • Write to Us -  Unit 9 Westergate Business Centre, Moulsecoomb, Brighton, BN2 4QN

Procoal is a trading name of Bayagan Group Ltd. Registered office: The Old Casino, 28 Fourth Avenue, Hove, England, BN3 2PJ. Registered in England and Wales: Company number 10271296. Registered VAT number 248023422.